Shipping policy
Shipping policy
Last Updated: September 29, 2026
This Shipping Policy describes the shipping practices for orders placed with Potty Silencer LLC.
Order Processing
Orders are processed after payment authorization and confirmation.
Orders are generally processed on business days, excluding weekends and holidays.
Any processing or shipping estimate displayed on our website or during checkout is an estimate unless expressly stated otherwise.
Shipping Rates
Available shipping methods and applicable shipping charges, if any, are displayed during checkout before you complete your purchase.
Shipping rates may vary based on destination, shipping method, promotions, and other applicable factors.
Delivery Estimates
Estimated delivery dates and transit times provided during checkout, through tracking information, or in other shipping communications are estimates unless expressly stated otherwise.
Delivery may be affected by carrier delays, severe weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.
Shipping Delays
If we determine that we cannot ship your order within an applicable promised timeframe, we will provide notice and applicable options in accordance with law.
Depending on the circumstances, this may include the opportunity to agree to a revised shipment date or cancel the affected order and receive a refund.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error in your shipping information, contact info@pottysilencer.com as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to a shipping carrier.
Tracking
When tracking is available for an order, tracking information may be provided after the order ships.
Carrier tracking systems may take some time to display updated information after a shipment has been accepted by the carrier.
Lost or Damaged Shipments
If your package arrives damaged or you believe your shipment has been lost, contact us at info@pottysilencer.com with your order number and details about the issue.
We will review the circumstances and, where appropriate, work with the shipping carrier to determine an appropriate resolution.
Incorrect Orders
If you receive an incorrect product or quantity, contact us promptly at info@pottysilencer.com with your order number and information about the problem.
International Orders
If international shipping is offered during checkout, international orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, customers are responsible for applicable import duties, taxes, customs charges, or similar charges imposed by authorities outside the United States.
International delivery times may be affected by customs processing and other circumstances outside our control.
Contact Us
For shipping questions or questions about an existing order, contact us at info@pottysilencer.com.
Potty Silencer LLC
501 W Glenoaks Blvd 10-705
Glendale, CA 91202
United States
Email: info@pottysilencer.com